I got my first order from them this morning. I was looking for some CUC that no one had local. They sometimes run a free shipping deal at $79; the normal minimum for free shipping is $149. I think if you sign up for their newsletter you get FS for the first order at $79. The pricing seems good and that made me a little hesitant about ordering at first. Everything I got was still alive and I drip acclimated before putting any of it in my tank (except for the snails).

Pretty standard shipping with company box and Styrofoam container inside. Heat pack was still warm and everything was nicely packed. Double bagged and with those heavy duty steel twists sealing the bags.

I would order from them again.